Terms & Conditions

Terms & Conditions

Radiant Productions (ABN 36 067 899 905) provide video production, photography, marketing, post-production and event management services (Services). By visiting our website, making an enquiry, submitting a brief, or booking our services you (Client) agree to these Terms & Conditions.

Last updated: 13 October 2025

1) Definitions

Booking: a confirmed request for Services made via our website, email or acceptance of a quote to proceed.
Deliverables: any videography, video edits, still images, graphics, documents, transcripts, live/virtual event outputs, or other outputs we supply.
Business Day: a day other than a weekend or NSW public holiday.

2) How Our Services Are Engaged

2.1. A Booking is accepted when we confirm in writing (email and acceptance of quote) and, if applicable, receive any stated deposit. Radiant Productions charge 50% upfront for new client bookings as well as for large projects.
2.2. These Terms apply to all Bookings. We require a written brief (usually as a separate document on Radiant brief template, but for smaller jobs an email will suffice), shot list and script to accompany a Booking. Once approved to go, that written document prevails to the extent of any conflict (eg. quantity, format, delivery dates).
2.3. We may decline or cancel a Booking where delivery is unlawful, unsafe, not feasible, or unpaid. We’ll refund any amounts not tied to non-refundable costs.

3) Client Responsibilities

3.1. Provide a clear brief, brand assets, media and marketing assets when required, approvals, and a single point of contact.
3.2. Arrange lawful access to locations, parking, power, permits, and releases where required. Radiant Productions can assist if client agrees to administrative costs.
3.3. Ensure safe working conditions and disclose hazards; compliance with WHS is mandatory.
3.4. Where you (Client) supply third-party materials such as music, existing footage, photos, logos, fonts, trademarks, you warrant you have the rights to use them.

4) Event Management (where engaged)

4.1. Our role (producer/manager/coordinator) is as described at Booking. We may coordinate vendors as your agent, or contract suppliers ourselves if agreed.
4.2. You’re responsible for event objectives, attendee behaviour, and required insurances for your owned activities. We implement agreed risk controls but cannot guarantee outcomes (attendance, media coverage, weather, approvals).
4.3. Permits and authority approvals are outside our control.

5) Drones & Specialist Filming

5.1. Drone operations are subject to CASA rules, airspace, weather, and site permissions. We may refuse flight if unsafe or non-compliant.
5.2. Specialist work ( including vehicle-mounted, etc.) requires risk assessment and may attract additional costs/lead time.

6) Fees, Deposits & Payment

6.1. Prices are in AUD plus GST as stated.
6.2. A 50% deposit is required to secure dates; deposits are generally non-refundable except for our breach.
6.3. Unless discussed with Radiant prior to shoot day, booking cancellations on the day of the shoot incur a 50% fee.

6.4. Payment timing will be stated at Booking. The usual payment terms are 50% upfront payment prior to commencement of shoot, then final 50% to be paid within 21 days of final delivery of master file. For longer term projects we may request 50% upfront, 25% progress fee and then 25% final payment. Late amounts may incur reasonable admin/interest and recovery costs.
6.5. Overtime/overruns, additional crew/equipment, extra locations, travel, accommodation, per diems, couriers, permits, stock media, and rushes/drives are chargeable where not included.

7) Cancellations, Rescheduling & Weather

7.1. If you cancel or reschedule, you must pay for work already performed, non-refundable third-party costs, and any reasonable cancellation fees (timing dependent).
7.2. If weather or force majeure makes filming or events unsafe or impractical, we’ll use reasonable efforts to reschedule. Stand-by/partial fees for confirmed crew, travel, and hires may apply.

7.3. Cancellations on the day of the booking, without prior consultation, will be charged at 50% of the location fee.

8) Delivery, Formats & Revisions

8.1. Deliverables and technical specs (e.g. resolution, codecs, file types) will be as stated at booking for new clients.
8.2. Unless stated otherwise, pricing includes 2 minor revision rounds (e.g. up to 5 minor changes only or one retouch round for photo sets). Extra revisions are billable.
8.3. Turnaround times are indicative and depend on timely feedback and third-party dependencies (e.g. music, captions, translations, feedback).

9) Intellectual Property & Licences

9.1. Our pre-existing IP (methods, templates, presets, project files, code, production bibles) remains ours.
9.2. Working/project files (e.g., Adobe Premiere/Resolve/Adobe After Effects and RAWs) are not Deliverables unless separately licensed or purchased.
9.3. On full payment, we grant you a non-exclusive, worldwide, perpetual licence to use the final Deliverables for the purposes/channels communicated at Booking. Expanded or exclusive usage can be arranged for an additional fee.
9.4. Third-party assets (music, fonts, stock, talent) are subject to their source licences; you must comply with any limits (term, territory, media).
9.5. Moral rights apply. Where practical, credit us in a customary manner (e.g., “Video by [COMPANY]”).

10) Portfolio & Publicity

Unless you opt out in writing before delivery, you grant us permission to display Deliverables and reasonable behind-the-scenes materials for our website, social media, showreel, and awards submissions.

11) Talent, Releases & Privacy

11.1. You warrant you have rights to use premises, products, and brands depicted.
11.2. For identifiable individuals, client will provide model releases unless we agree to handle them.
11.3. We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles. See our [Privacy Policy]. (hyperlink)

12) Music, Stock & AI Tools

12.1. We license music/stock according to intended usage; some uses (broadcast/paid media/perpetual) cost extra.
12.2. We may use reputable AI-assisted tools to improve efficiency and quality. We do not grant AI vendors rights to train on your confidential raw footage or final Deliverables.

13) Raw Footage, Data & Archiving

13.1. Radiant Productions is engaged to provide finished edited deliverables as agreed at the time of booking. Unless otherwise agreed in writing, all raw footage, unedited images, project files, and other source materials remain the property of Radiant Productions.

13.2. Raw footage and unedited images are not included in the standard Services or Deliverables. If a client requests raw footage, unedited images, or other source materials, Radiant Productions may, at its sole discretion, agree to supply them subject to payment of an additional fee. That fee will generally be charged at 15% to 20% of the total project fee, with the exact amount determined by the scope, volume of material, preparation time, and method of delivery.

13.3. Any raw footage, unedited images, or source materials supplied by Radiant Productions are provided as-is, without further editing, culling, correction, or warranty, and may exclude proprietary materials, third-party licensed content, or internal working files.

13.4. Radiant Productions retains project masters and final delivered files for a minimum of 90 days after final delivery. Longer-term archiving may be arranged by agreement, and files may also be transferred to client-provided storage on request, with any associated costs payable by the client.

14) Subcontractors & Non-Solicitation

14.1. We may engage qualified subcontractors (camera assistant, sound, gaffer, editor, colourist, event vendors). We remain responsible for delivery to you.
14.2. You agree not to solicit or engage our key personnel/subcontractors directly for competing services for 12 months after the project without our consent.

15) Insurance & Safety

15.1. We maintain standard Public Liability and Workers Compensation insurance (certificates available on request).
15.2. We may refuse activities we deem unsafe, unlawful, or non-compliant with WHS or permits.

16) Warranties, Consumer Guarantees & Liability

16.1. We warrant our Services will be provided with due care and skill.
16.2. To the extent permitted by law, all other warranties are excluded. Your rights under the Australian Consumer Law (ACL) are not excluded. Where permitted, our liability for failure to comply with a consumer guarantee is limited to re-supplying the Services or paying the cost of re-supply.
16.3. We are not liable for indirect or consequential loss (e.g. lost profits, opportunity, or data).
16.4. Liability cap: Our total aggregate liability in connection with a Booking is limited to the fees paid or payable for that Booking.

17) Force Majeure

We are not liable for delays or failure caused by events beyond our reasonable control (including non-delivery of materials requested from the client at quoting stage, severe weather, acts of God, power/network failure, strikes, illness, government restrictions, epidemics/pandemics, venue closures, wars, supplier failure, or airspace restrictions). We’ll take reasonable steps to mitigate and reschedule; additional costs may apply.

18) Website Use

18.1. You must not misuse our website or attempt to interfere with its security or normal operation.
18.2. Third-party links are provided for convenience and are outside our control. We are not responsible for their content or practices.

19) Confidentiality

Each party must keep the other’s confidential information confidential and use it only for the purpose of the Services, except where the information is public or disclosure is required by law.

20) Changes to These Terms

We may update these Terms at any time by posting a new version on our website with a new “Last updated” date. The version in force at the time of your Booking applies to that Booking.

21) Governing Law

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of NSW and the Commonwealth of Australia.

22) Contact

Questions? Email info@radiant.productions